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Shipping

 

Delivery Policy

Physical goods
After ordering online, you will receive an email confirmation from containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
Following our receipt of your order we will email you on the next business day a sales order for your approval. This sales order is to be signed and returned to us complete with a copy of your current Australian Drivers licence or Australian Passport for confirmation of your identity together with any airtime agreements if applicable.

 

The Client Pty Ltd reserves the right to cancel the order and refund all monies paid in full if the sales order and identification is not received by us as requested within seven days or for any other reason.
All goods will be delivered by Startrack couriers or other nominated delivery service where a signature will be required to accept the goods.
We will attempt to despatch your goods with in two working days of our receipt of the signed sales order and any requested associated documentation. If goods are unavailable for delivery you will be advised of this with in one business day of your order.

 

Claims by you for short or incorrect delivery or defective goods must be made within
3 working days after delivery, otherwise you are deemed to have accepted delivery.
Please contact us for assistance.

 

Please confirm via email to admin@clientsat.com.au that you have received the goods and sim card and that you wish for it to be activated.

 

If you wish to query a delivery please contact us at admin@clientsat.com.au

 


Existing customer pre-paid sim card top ups and extensions
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to apply the purchased amount of prepaid airtime/calls to your existing sim card account with in two working days or provide you with the information to do so. 

 

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