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Inmarsat IsatPhone Pro firmware upgrade request

Urgent action required  

 

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Hello to our ClientSAT INMARSAT satellite phone clients.

This concerns the future operation of all Inmarsat Isat Phone Pro satellite phones supplied world wide. Iridium & Thuraya phones are not effected.
 

15/10/2015

IsatPhone Pro firmware version 5.11.0 is released and available for download now.

 

Important: ClientSAT highly recommends that you upgrade now regardless of your current version. 

 

Recommendations for installation from Inmarsat
For users of 5.3.0 or higher this is a recommended upgrade, meaning that the features introduced by the firmware are important but not critical for the GSPS service, including the network and the IsatPhone Pro handset.
For users that who have not yet upgraded to version 5.3.0 or higher, this upgrade to 5.8 is considered  to be ‘mandatory’ to avoid the phone becoming non-operational.

To check you have the latest version on your IsatPhone Pro, go to Menu > Settings > About > Firmware version.

 

Please read the latest release notes and obtain downloads at the following link.


http://www.inmarsat.com/support/isatphone-pro-support/

 

MAC users
The upgrades will NOT work from a MAC (For the MAC fans out there we know that they should BUT they won't)

 

Windows 8 & 10 users
For people who use a PC with Windows 8 or 10 please download the drivers only for the Isatphone 2 http://www.inmarsat.com/support/isatphone-2-support/ (Yes we know this is not the phone that you have BUT the drivers are backwards compatible with the Isat PhonePro model)

 


Download the upgrade tool and firmware 5.11 from this page http://www.inmarsat.com/support/isatphone-pro-support/

 


Windows prior to Windows 8 
Download & install the drivers, the upgrade tool and firmware 5.11 from this page http://www.inmarsat.com/support/isatphone-pro-support/
The Isat PhonePro drivers will ONLY work with Windows versions before Windows 8. This is a work around that we have tried and had success with. 

 


Here are a few tips. The process MUST be conducted in this order. DO NOT connect the phone until instructed.

 

  1. Download and Install the drivers for the phone.
  2. Download and install the firmware upgrade tool.
  3. Download the latest firmware version and save it to your desktop or some where you can find it later.
  4. Follow the instructions after reading the Installing IsatPhone Pro firmware update release notes.
  5. You will need the USB cable that was supplied with the phone

 


To install IsatPhone Pro firmware

 

a. Ensure that USB drivers and the firmware upgrade tool are installed on your PC

 

b. Double-click on Inmarsat’s firmware upgrade tool and follow the on screen instructions.

 

The firmware upgrade will take approximately 15 minutes. After installation, you can check the firmware version by switching on the phone and selecting Menu > Settings > About > Firmware version

 

Firmware upgrades are available from the following page.

 

http://www.inmarsat.com/support/isatphone-pro-support/

 

 

 

ClientSAT is providing a discounted service to our customers who decide not to perform this update themselves.  
 
As a service to our customers for $69.00 inc GST. ClientSAT will perform the update of the firmware and send the phone back to your postal address via Express Post Platinum.
 
Due to the various operating systems used by our clients we are not able to provide telephone support for this process.
 
If you are able to upgrade your phone's firmware that is fantastic, if not 
please visit the link below. We will then invoice you. 
Further information regarding shipping the phone to us will be included in our invoice.

Kind regards  Rob Martin
 

 

Please click here to complete the Firmware order form

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

27/3/2015

IsatPhone Pro firmware version 5.8 is released and available for download now.

 

Recommendations for installation
For users of 5.3.0 or higher this is a recommended upgrade, meaning that the features introduced by the firmware are important but not critical for the GSPS service, including the network and the IsatPhone Pro handset.
For users that who have not yet upgraded to version 5.3.0 or higher, this upgrade to 5.8 is considered  to be ‘mandatory’ to avoid the phone becoming non-operational.

To check you have the latest version on your IsatPhone Pro, go to Menu > Settings > About > Firmware version.


http://www.inmarsat.com/support/isatphone-pro-support/

 

 
Previous upgrade announcement
A mandatory firmware upgrade for IsatPhone Pro (to version 5.3.0) has been released. This will allow you to dial 000 from the phones. It will also prevent users being impacted by a fault in product operation and planned network enhancements. It is available for download now.

The update is for the following reasons: 
  1. Inmarsat are improving the iSatPhone Pro system and this update is required by all iSatPhone pro handsets to allow them to keep operating with the Inmarsat system beyond. The deadline for IsatPhone Pro users to update the firmware on their phones to version 5.3.0 has been extended to Friday, 28 November, 2014 (This deadline has been extended from December 2013)
  2. Fix charging issue via mains charger when battery is flat.
     
For handsets in the field, Inmarsat recommends that customers upgrade their phones to this release at the earliest opportunity.
 
  
Please follow the steps below to download and install the latest firmware update:
  
The handset must be running firmware version 3.0.2 or above.
You do not need to install all firmware versions between 3.0.2 and 5.3.0.
To check your phone's firmware version, go to Menu > Settings > About > Firmware version.
 
In order to upgrade the handset's firmware you must have a PC running Windows 7, Windows Vista or XP. For Windows 7 users, the latest version of USB drivers and IsatPhone Pro's firmware upgrade tool must be installed in the following order.
 
 
 
While performing the firmware update the iSatPhone pro and the laptop should have a fully charged battery. Power failure to the PC or the ISatPhone pro, or the unplugging of the USB cable between the PC and the iSatPhone Pro may leave the phone in a state where it requires return to the manufacturer in Europe for factory re-burn.
  
 
ClientSAT is providing a discounted service to our customers who decide not to perform this update themselves.  
 
As a service to our customers for $69.00 inc GST. ClientSAT will perform the update of the firmware and send the phone back to your postal address via Express Post Platinum.
 
Due to the various operating systems used by our clients we are not able to provide telephone support for this process.
 
If you are able to upgrade your phone's firmware that is fantastic, if not
please visit the link below. We will then invoice you.
Further information regarding shipping the phone to us will be included in our invoice.

Kind regards  Rob Martin
 

 

Please click here to complete the Firmware order form